Another outstanding example of customer-service memory was at The Oberoi in New Delhi. I was there to meet one set of people, and in the evening serendipitously ran into a friend from home — she was treating herself to a little luxury before embarking upon a walking tour of Nepal — along with her friends. I joined their party and ordered a gin and tonic (you have to: the quinine in the tonic has strong anti-mosquito properties; at least, that is what I always tell myself).
The waiter demanded precision in the ordering. Ice? No Ice? What type of gin? What type of tonic? Were olives required in any number? A slice of lemon? Lime?